AI Assistant for Computer Network Support Specialists

Analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks. Perform network maintenance to ensure networks operate correctly with minimal interruption.

Considerable Preparation Needed

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Core Responsibilities

  • 1Back up network data.(Core task)
  • 2Configure security settings or access permissions for groups or individuals.(Core task)
  • 3Analyze and report computer network security breaches or attempted breaches.(Core task)
  • 4Identify the causes of networking problems, using diagnostic testing software and equipment.(Core task)
  • 5Document network support activities.(Core task)
  • 6Configure wide area network (WAN) or local area network (LAN) routers or related equipment.(Core task)
  • 7Install network software, including security or firewall software.(Core task)
  • 8Troubleshoot network or connectivity problems for users or user groups.(Core task)
  • 9Provide telephone support related to networking or connectivity issues.(Core task)
  • 10Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.(Core task)

Top Skills Required

Critical Thinking
Active Listening
Reading Comprehension
Judgment and Decision Making
Speaking
Active Learning
Monitoring
Complex Problem Solving
Troubleshooting
Systems Analysis

Knowledge Areas

Computers and ElectronicsTelecommunicationsCustomer and Personal ServiceEngineering and TechnologyEnglish LanguageAdministration and ManagementCommunications and MediaEducation and Training

Technology & Tools Used

In-Demand Technologies

Adobe AcrobatApache TomcatApple macOSBash

Other Tools

Anti-spyware softwareAntivirus softwareApplication management softwareArpingAutomated installation softwareB&W Port ScannerBentley Systems ProjectWiseBitWizard B.V. mtrBlackBerry Enterprise ServerBMC Software Control-MBMC Software Remedy IT Service Management Suite

Daily Work Activities

Working with Computers
Updating and Using Relevant Knowledge
Getting Information
Communicating with Supervisors, Peers, or Subordinates
Establishing and Maintaining Interpersonal Relationships
Making Decisions and Solving Problems
Analyzing Data or Information
Processing Information

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