AI Assistant for First-Line Supervisors of Non-Retail Sales Workers

Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

Considerable Preparation Needed

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Core Responsibilities

  • 1Monitor sales staff performance to ensure that goals are met.(Core task)
  • 2Provide staff with assistance in performing difficult or complicated duties.(Core task)
  • 3Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.(Core task)
  • 4Listen to and resolve customer complaints regarding services, products, or personnel.(Core task)
  • 5Keep records pertaining to purchases, sales, and requisitions.(Core task)
  • 6Hire, train, and evaluate personnel.(Core task)
  • 7Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.(Core task)
  • 8Plan and prepare work schedules, and assign employees to specific duties.(Core task)
  • 9Attend company meetings to exchange product information and coordinate work activities with other departments.(Core task)
  • 10Visit retailers and sales representatives to promote products and gather information.

Top Skills Required

Active Listening
Speaking
Monitoring
Management of Personnel Resources
Social Perceptiveness
Coordination
Judgment and Decision Making
Time Management
Persuasion
Reading Comprehension

Knowledge Areas

Customer and Personal ServiceAdministration and ManagementEnglish LanguagePersonnel and Human ResourcesEconomics and AccountingSales and MarketingMathematicsEducation and Training

Technology & Tools Used

In-Demand Technologies

Cisco WebexMicrosoft AccessMicrosoft ExcelMicrosoft Office softwareMicrosoft Outlook

Other Tools

Budgeting softwareCustomer information databasesDelphi DiscoveryDelphi TechnologyElectronic data interchange EDI softwareFinancial accounting softwareFlow chart softwareFuze cloud communications and collaboration softwareGraphics creation softwareMicrosoft Dynamics

Daily Work Activities

Communicating with Supervisors, Peers, or Subordinates
Coaching and Developing Others
Making Decisions and Solving Problems
Getting Information
Guiding, Directing, and Motivating Subordinates
Identifying Objects, Actions, and Events
Working with Computers
Training and Teaching Others

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