AI Assistant for Meter Readers, Utilities

Read meter and record consumption of electricity, gas, water, or steam.

Some Preparation Needed

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Core Responsibilities

  • 1Read electric, gas, water, or steam consumption meters and enter data in route books or hand-held computers.(Core task)
  • 2Upload into office computers all information collected on hand-held computers during meter rounds, or return route books or hand-held computers to business offices so that data can be compiled.(Core task)
  • 3Walk or drive vehicles along established routes to take readings of meter dials.(Core task)
  • 4Inspect meters for unauthorized connections, defects, and damage, such as broken seals.(Core task)
  • 5Verify readings in cases where consumption appears to be abnormal, and record possible reasons for fluctuations.(Core task)
  • 6Report to service departments any problems, such as meter irregularities, damaged equipment, or impediments to meter access, including dogs.(Core task)
  • 7Leave messages to arrange different times to read meters in cases in which meters are not accessible.(Core task)
  • 8Connect and disconnect utility services at specific locations.(Core task)
  • 9Answer customers' questions about services and charges, or direct them to customer service centers.(Core task)
  • 10Update client address and meter location information.(Core task)

Top Skills Required

Reading Comprehension
Active Listening
Speaking
Critical Thinking
Service Orientation
Time Management
Monitoring
Complex Problem Solving
Operations Monitoring
Operation and Control

Knowledge Areas

Customer and Personal ServicePublic Safety and SecurityEnglish LanguageMathematicsMechanicalComputers and ElectronicsAdministration and ManagementAdministrative

Technology & Tools Used

In-Demand Technologies

Microsoft AccessMicrosoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft WindowsMicrosoft Word

Other Tools

Billing softwareGeographic information system GIS systemsGraphing softwareMapping softwareMeter reading softwareSupervisory control and data acquisition SCADA softwareWord processing software

Daily Work Activities

Documenting/Recording Information
Getting Information
Operating Vehicles, Mechanized Devices, or Equipment
Performing General Physical Activities
Communicating with Supervisors, Peers, or Subordinates
Inspecting Equipment, Structures, or Materials
Processing Information
Communicating with People Outside the Organization

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