AI Assistant for Postmasters and Mail Superintendents

Plan, direct, or coordinate operational, administrative, management, and support services of a U.S. post office; or coordinate activities of workers engaged in postal and related work in assigned post office.

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Core Responsibilities

  • 1Monitor employees' work schedules and attendance for payroll purposes.(Core task)
  • 2Organize and supervise activities, such as the processing of incoming and outgoing mail.(Core task)
  • 3Resolve customer complaints.(Core task)
  • 4Prepare employee work schedules.(Core task)
  • 5Direct and coordinate operational, management, and supportive services of one or a number of postal facilities.(Core task)
  • 6Hire and train employees, and evaluate their performance.(Core task)
  • 7Prepare and submit detailed and summary reports of post office activities to designated supervisors.(Core task)
  • 8Negotiate labor disputes.(Core task)
  • 9Select and train postmasters and managers of associate postal units.
  • 10Inform the public of available services, and of postal laws and regulations.

Top Skills Required

Reading Comprehension
Active Listening
Speaking
Social Perceptiveness
Coordination
Time Management
Management of Personnel Resources
Critical Thinking
Monitoring
Negotiation

Knowledge Areas

Administration and ManagementPublic Safety and SecurityEnglish LanguageProduction and ProcessingCustomer and Personal ServiceEducation and TrainingPersonnel and Human ResourcesMathematics

Technology & Tools Used

In-Demand Technologies

Microsoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft WindowsMicrosoft Word

Other Tools

Collection Point Management System CPMSeBuyEmail softwareFacility database softwarePayroll softwarePersonnel management softwarePersonnel scheduling softwarePoint of sale POS softwarePostal boundary mapping software

Daily Work Activities

Getting Information
Communicating with Supervisors, Peers, or Subordinates
Resolving Conflicts and Negotiating with Others
Making Decisions and Solving Problems
Working with Computers
Scheduling Work and Activities
Organizing, Planning, and Prioritizing Work
Guiding, Directing, and Motivating Subordinates

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