AI Assistant for Postal Service Clerks

Perform any combination of tasks in a United States Postal Service (USPS) post office, such as receive letters and parcels; sell postage and revenue stamps, postal cards, and stamped envelopes; fill out and sell money orders; place mail in pigeon holes of mail rack or in bags; and examine mail for correct postage. Includes postal service clerks employed by USPS contractors.

Some Preparation Needed

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Core Responsibilities

  • 1Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage.(Core task)
  • 2Check mail to ensure correct postage and that packages and letters are in proper condition for mailing.(Core task)
  • 3Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.(Core task)
  • 4Obtain signatures from recipients of registered or special delivery mail.(Core task)
  • 5Answer questions regarding mail regulations and procedures, postage rates, and post office boxes.(Core task)
  • 6Transport mail from one work station to another.(Core task)
  • 7Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders.
  • 8Keep money drawers in order, and record and balance daily transactions.
  • 9Register, certify, and insure letters and parcels.
  • 10Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail.

Top Skills Required

Active Listening
Speaking
Reading Comprehension
Service Orientation
Critical Thinking
Monitoring
Social Perceptiveness
Time Management
Writing
Judgment and Decision Making

Knowledge Areas

Customer and Personal ServiceEnglish LanguageMathematicsSales and MarketingAdministrativeComputers and ElectronicsTransportationAdministration and Management

Technology & Tools Used

In-Demand Technologies

Microsoft Windows

Other Tools

Budgeting softwareDelivery operations information system DOISElectronic Time Clock ETCInventory tracking softwareNCR Advanced StorePoint of sale POS softwareTime and Attendance Collection System TACS

Daily Work Activities

Performing for or Working Directly with the Public
Getting Information
Identifying Objects, Actions, and Events
Evaluating Information to Determine Compliance with Standards
Communicating with Supervisors, Peers, or Subordinates
Handling and Moving Objects
Working with Computers
Processing Information

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