AI Assistant for Receptionists and Information Clerks

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

Some Preparation Needed

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Core Responsibilities

  • 1Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.(Core task)
  • 2Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.(Core task)
  • 3Receive payment and record receipts for services.(Core task)
  • 4Schedule appointments and maintain and update appointment calendars.(Core task)
  • 5Transmit information or documents to customers, using computer, mail, or facsimile machine.(Core task)
  • 6Hear and resolve complaints from customers or the public.(Core task)
  • 7File and maintain records.(Core task)
  • 8Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.(Core task)
  • 9Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.(Core task)
  • 10Collect, sort, distribute, or prepare mail, messages, or courier deliveries.(Core task)

Top Skills Required

Speaking
Active Listening
Service Orientation
Reading Comprehension
Critical Thinking
Social Perceptiveness
Writing
Coordination
Monitoring
Time Management

Knowledge Areas

Customer and Personal ServiceAdministrativeEnglish LanguageComputers and ElectronicsMathematicsPublic Safety and SecurityAdministration and ManagementTelecommunications

Technology & Tools Used

Other Tools

3M Post-it AppAlpha Software Alpha FiveAppointment scheduling softwareAutomated information system softwareBilling softwareBlackbaud The Raiser's EdgeBookkeeping softwareClaim processing system softwareCorel WordPerfect Office SuiteCustomer relationship management CRM softwareData entry softwareDatabase softwareDesktop publishing softwareElectronic calendar management softwareElectronic health record EHR software

Daily Work Activities

Working with Computers
Getting Information
Performing for or Working Directly with the Public
Communicating with Supervisors, Peers, or Subordinates
Making Decisions and Solving Problems
Assisting and Caring for Others
Resolving Conflicts and Negotiating with Others
Communicating with People Outside the Organization

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