AI Assistant for Ushers, Lobby Attendants, and Ticket Takers

Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and helping patrons locate such facilities as restrooms and telephones.

Some Preparation Needed

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Core Responsibilities

  • 1Greet patrons attending entertainment events.(Core task)
  • 2Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.(Core task)
  • 3Clean facilities.(Core task)
  • 4Settle seating disputes or help solve other customer concerns.(Core task)
  • 5Examine tickets or passes to verify authenticity, using criteria such as color or date issued.(Core task)
  • 6Provide assistance with patrons' special needs, such as helping those with wheelchairs.(Core task)
  • 7Guide patrons to exits or provide other instructions or assistance in case of emergency.(Core task)
  • 8Refuse admittance to undesirable persons or persons without tickets or passes.(Core task)
  • 9Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions.(Core task)
  • 10Assist patrons in finding seats, lighting the way with flashlights, if necessary.(Core task)

Top Skills Required

Social Perceptiveness
Speaking
Service Orientation
Active Listening
Coordination
Persuasion
Negotiation
Reading Comprehension
Critical Thinking
Monitoring

Knowledge Areas

Customer and Personal ServiceEnglish LanguagePublic Safety and SecurityCommunications and MediaSales and MarketingAdministration and Management

Technology & Tools Used

In-Demand Technologies

Microsoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft Word

Other Tools

Microsoft Windows MobileTicket Alternative Express EntryTicket scanning software

Daily Work Activities

Performing for or Working Directly with the Public
Getting Information
Identifying Objects, Actions, and Events
Communicating with Supervisors, Peers, or Subordinates
Establishing and Maintaining Interpersonal Relationships
Assisting and Caring for Others
Resolving Conflicts and Negotiating with Others
Communicating with People Outside the Organization

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