AI Assistant for Hotel, Motel, and Resort Desk Clerks

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Some Preparation Needed

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Core Responsibilities

  • 1Greet, register, and assign rooms to guests of hotels or motels.(Core task)
  • 2Contact housekeeping or maintenance staff when guests report problems.(Core task)
  • 3Issue room keys and escort instructions to bellhops.(Core task)
  • 4Make and confirm reservations.(Core task)
  • 5Verify customers' credit, and establish how the customer will pay for the accommodation.(Core task)
  • 6Keep records of room availability and guests' accounts, manually or using computers.(Core task)
  • 7Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.(Core task)
  • 8Review accounts and charges with guests during the check out process.(Core task)
  • 9Record guest comments or complaints, referring customers to managers as necessary.(Core task)
  • 10Compute bills, collect payments, and make change for guests.(Core task)

Top Skills Required

Speaking
Social Perceptiveness
Service Orientation
Active Listening
Coordination
Reading Comprehension
Monitoring
Complex Problem Solving
Judgment and Decision Making
Time Management

Knowledge Areas

Customer and Personal ServiceEnglish LanguagePublic Safety and SecurityAdministrativeComputers and ElectronicsAdministration and ManagementMathematicsSales and Marketing

Technology & Tools Used

In-Demand Technologies

FacebookMicrosoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft Word

Other Tools

ASI FrontDeskBlinkDelphi TechnologyIncident tracking softwareInnQuest roomMasterMicrosoft PublisherProperty management system PMS softwareRamesys HospitalityResort Data Processing

Daily Work Activities

Working with Computers
Getting Information
Performing for or Working Directly with the Public
Making Decisions and Solving Problems
Communicating with Supervisors, Peers, or Subordinates
Resolving Conflicts and Negotiating with Others
Identifying Objects, Actions, and Events
Establishing and Maintaining Interpersonal Relationships

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