AI Assistant for Counter and Rental Clerks

Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute cost, and accept payment.

Some Preparation Needed

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Core Responsibilities

  • 1Compute charges for merchandise or services and receive payments.(Core task)
  • 2Receive orders for services, such as rentals, repairs, dry cleaning, and storage.(Core task)
  • 3Explain rental fees, policies, and procedures.(Core task)
  • 4Provide information about rental items, such as availability, operation, or description.(Core task)
  • 5Advise customers on use and care of merchandise.(Core task)
  • 6Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.(Core task)
  • 7Answer telephones to provide information and receive orders.(Core task)
  • 8Inspect and adjust rental items to meet needs of customer.(Core task)
  • 9Prepare rental forms, obtaining customer signature and other information, such as required licenses.(Core task)
  • 10Rent items, arrange for provision of services to customers, and accept returns.(Core task)

Top Skills Required

Active Listening
Speaking
Service Orientation
Reading Comprehension
Critical Thinking
Social Perceptiveness
Writing
Monitoring
Coordination
Time Management

Knowledge Areas

Customer and Personal ServiceEnglish LanguageAdministrativeSales and MarketingAdministration and ManagementMathematicsTransportationComputers and Electronics

Technology & Tools Used

In-Demand Technologies

Microsoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft WordOracle Database

Other Tools

Database softwareInventory management systemsPoint of sale POS softwareWord processing software

Daily Work Activities

Performing for or Working Directly with the Public
Documenting/Recording Information
Processing Information
Communicating with Supervisors, Peers, or Subordinates
Making Decisions and Solving Problems
Identifying Objects, Actions, and Events
Working with Computers
Selling or Influencing Others

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