AI Assistant for Credit Counselors

Advise and educate individuals or organizations on acquiring and managing debt. May provide guidance in determining the best type of loan and explain loan requirements or restrictions. May help develop debt management plans or student financial aid packages. May advise on credit issues, or provide budget, mortgage, bankruptcy, or student financial aid counseling.

Considerable Preparation Needed

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Core Responsibilities

  • 1Calculate clients' available monthly income to meet debt obligations.(Core task)
  • 2Explain services or policies to clients, such as debt management program rules, advantages and disadvantages of using services, or creditor concession policies.(Core task)
  • 3Create debt management plans, spending plans, or budgets to assist clients to meet financial goals.(Core task)
  • 4Prioritize client debt repayment to avoid dire consequences, such as bankruptcy or foreclosure or to reduce overall costs, such as by paying high-interest or short-term loans first.(Core task)
  • 5Assess clients' overall financial situations by reviewing income, assets, debts, expenses, credit reports, or other financial information.(Core task)
  • 6Recommend strategies for clients to meet their financial goals, such as borrowing money through loans or loan programs, declaring bankruptcy, making budget adjustments, or enrolling in debt management plans.(Core task)
  • 7Explain general financial topics to clients, such as credit report ratings, bankruptcy laws, consumer protection laws, wage attachments, or collection actions.(Core task)
  • 8Interview clients by telephone or in person to gather financial information.(Core task)
  • 9Estimate time for debt repayment, given amount of debt, interest rates, and available funds.(Core task)
  • 10Prepare written documents to establish contracts with or communicate financial recommendations to clients.(Core task)

Top Skills Required

Speaking
Reading Comprehension
Active Listening
Writing
Critical Thinking
Active Learning
Service Orientation
Complex Problem Solving
Judgment and Decision Making
Persuasion

Knowledge Areas

Customer and Personal ServiceEnglish LanguageMathematicsAdministrativeEducation and TrainingEconomics and AccountingPsychologyComputers and Electronics

Technology & Tools Used

In-Demand Technologies

Microsoft AccessMicrosoft ExcelMicrosoft Office softwareMicrosoft Outlook

Other Tools

Chat softwareCooperative Processing Resources DMS Professional SuiteCoreLogic DebtorTraceEmail softwareFreddie Mac Loan ProspectorICCO CreditSoftIntegrant DebtLogicLexisNexisLexisNexis AccurintMerlin Information Services databasesMicrosoft Dynamics

Daily Work Activities

Getting Information
Working with Computers
Documenting/Recording Information
Making Decisions and Solving Problems
Updating and Using Relevant Knowledge
Communicating with People Outside the Organization
Processing Information
Performing for or Working Directly with the Public

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