AI Assistant for Loan Interviewers and Clerks

Interview loan applicants to elicit information; investigate applicants' backgrounds and verify references; prepare loan request papers; and forward findings, reports, and documents to appraisal department. Review loan papers to ensure completeness, and complete transactions between loan establishment, borrowers, and sellers upon approval of loan.

Medium Preparation Needed

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Core Responsibilities

  • 1Verify and examine information and accuracy of loan application and closing documents.(Core task)
  • 2Assemble and compile documents for loan closings, such as title abstracts, insurance forms, loan forms, and tax receipts.(Core task)
  • 3Record applications for loan and credit, loan information, and disbursements of funds, using computers.(Core task)
  • 4Submit loan applications with recommendation for underwriting approval.(Core task)
  • 5Contact customers by mail, telephone, or in person concerning acceptance or rejection of applications.(Core task)
  • 6File and maintain loan records.(Core task)
  • 7Contact credit bureaus, employers, and other sources to check applicants' credit and personal references.(Core task)
  • 8Check value of customer collateral to be held as loan security.(Core task)
  • 9Interview loan applicants to obtain personal and financial data and to assist in completing applications.(Core task)
  • 10Prepare and type loan applications, closing documents, legal documents, letters, forms, government notices, and checks, using computers.(Core task)

Top Skills Required

Active Listening
Speaking
Reading Comprehension
Critical Thinking
Writing
Complex Problem Solving
Active Learning
Social Perceptiveness
Judgment and Decision Making
Time Management

Knowledge Areas

Customer and Personal ServiceEnglish LanguageAdministrativeComputers and ElectronicsLaw and GovernmentMathematicsAdministration and ManagementEducation and Training

Technology & Tools Used

In-Demand Technologies

Microsoft AccessMicrosoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPoint

Other Tools

Accounting softwareAutomated financial softwareAutomated underwriting softwareCredit reporting softwareDesktop publishing softwareEncompass softwareFannie Mae Desktop UnderwriterLending software systemsLoan tracking softwareMicrosoft Dynamics

Daily Work Activities

Working with Computers
Getting Information
Performing for or Working Directly with the Public
Processing Information
Evaluating Information to Determine Compliance with Standards
Communicating with Supervisors, Peers, or Subordinates
Making Decisions and Solving Problems
Establishing and Maintaining Interpersonal Relationships

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