AI Assistant for Dispatchers, Except Police, Fire, and Ambulance

Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

Some Preparation Needed

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Core Responsibilities

  • 1Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.(Core task)
  • 2Prepare daily work and run schedules.(Core task)
  • 3Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.(Core task)
  • 4Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.(Core task)
  • 5Receive or prepare work orders.(Core task)
  • 6Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.(Core task)
  • 7Arrange for necessary repairs to restore service and schedules.(Core task)
  • 8Monitor personnel or equipment locations and utilization to coordinate service and schedules.(Core task)
  • 9Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.(Core task)
  • 10Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.(Core task)

Top Skills Required

Active Listening
Speaking
Monitoring
Coordination
Reading Comprehension
Time Management
Writing
Critical Thinking
Social Perceptiveness
Service Orientation

Knowledge Areas

Customer and Personal ServicePublic Safety and SecurityAdministration and ManagementAdministrativeEnglish LanguageTransportationPersonnel and Human ResourcesComputers and Electronics

Technology & Tools Used

In-Demand Technologies

Kronos Workforce Timekeeper

Other Tools

Air-Trak CloudberryBornemann Associates Flight PlanCommand Alkon COMMANDconcreteComputer aided design CAD softwareComputer aided dispatch softwareComputer aided dispatching auto routing softwareDatabase softwareDigital Gateway e-automateDr. DispatchEmail softwareESRI ArcIMSGeomechanical design analysis GDA softwareGlobal positioning system GPS softwareLocomotive distribution software

Daily Work Activities

Getting Information
Identifying Objects, Actions, and Events
Working with Computers
Making Decisions and Solving Problems
Communicating with Supervisors, Peers, or Subordinates
Coordinating the Work and Activities of Others
Establishing and Maintaining Interpersonal Relationships
Monitoring Processes, Materials, or Surroundings

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