AI Assistant for Public Safety Telecommunicators

Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.

Some Preparation Needed

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Core Responsibilities

  • 1Provide emergency medical instructions to callers.(Core task)
  • 2Question callers to determine their locations and the nature of their problems to determine type of response needed.(Core task)
  • 3Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.(Core task)
  • 4Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.(Core task)
  • 5Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.(Core task)
  • 6Record details of calls, dispatches, and messages.(Core task)
  • 7Monitor various radio frequencies, such as those used by public works departments, school security, and civil defense, to stay apprised of developing situations.(Core task)
  • 8Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.(Core task)
  • 9Maintain access to, and security of, highly sensitive materials.(Core task)
  • 10Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.(Core task)

Top Skills Required

Active Listening
Speaking
Social Perceptiveness
Critical Thinking
Coordination
Service Orientation
Reading Comprehension
Judgment and Decision Making
Complex Problem Solving
Active Learning

Knowledge Areas

Public Safety and SecurityLaw and GovernmentEnglish LanguageTelecommunicationsCustomer and Personal ServiceGeographyCommunications and MediaComputers and Electronics

Technology & Tools Used

In-Demand Technologies

Microsoft AccessMicrosoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft SharePointMicrosoft Word

Other Tools

911 system information databasesComputer aided dispatch softwareCorel WordPerfect Office SuiteGeographic information system GIS systemsIntrado SchoolMessengerLaw enforcement information databasesNational Crime Information Center (NCIC) databaseNational Law Enforcement Telecommunications System NLETS

Daily Work Activities

Working with Computers
Communicating with People Outside the Organization
Documenting/Recording Information
Getting Information
Processing Information
Making Decisions and Solving Problems
Communicating with Supervisors, Peers, or Subordinates
Performing for or Working Directly with the Public

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