AI Assistant for Travel Agents

Plan and sell transportation and accommodations for customers. Determine destination, modes of transportation, travel dates, costs, and accommodations required. May also describe, plan, and arrange itineraries and sell tour packages. May assist in resolving clients' travel problems.

Medium Preparation Needed

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Core Responsibilities

  • 1Collect payment for transportation and accommodations from customer.(Core task)
  • 2Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.(Core task)
  • 3Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.(Core task)
  • 4Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.(Core task)
  • 5Record and maintain information on clients, vendors, and travel packages.(Core task)
  • 6Book transportation and hotel reservations, using computer or telephone.(Core task)
  • 7Print or request transportation carrier tickets, using computer printer system or system link to travel carrier.(Core task)
  • 8Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.(Core task)

Top Skills Required

Active Listening
Service Orientation
Reading Comprehension
Speaking
Social Perceptiveness
Persuasion
Judgment and Decision Making
Writing
Critical Thinking
Active Learning

Knowledge Areas

Customer and Personal ServiceEnglish LanguageSales and MarketingGeographyComputers and ElectronicsAdministrativeTelecommunicationsTransportation

Technology & Tools Used

In-Demand Technologies

Intuit QuickBooksMicrosoft AccessMicrosoft ExcelMicrosoft Office softwareMicrosoft Outlook

Other Tools

Amadeus CRSApollo Reservation SystemColibripms Software ColibriDataSwellGalor Travel BoosterGlobal distribution system GDS softwareGlobekey AgentkeyIllusions Online Illusions OnDemandIMS Travel Agent Reservation Software SystemMGHworld Travel Agents

Daily Work Activities

Working with Computers
Getting Information
Communicating with People Outside the Organization
Performing for or Working Directly with the Public
Establishing and Maintaining Interpersonal Relationships
Processing Information
Updating and Using Relevant Knowledge
Communicating with Supervisors, Peers, or Subordinates

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